Facebook integration

Create a Facebook integration to link your Facebook page with your Paldesk account and reply to messages directly from your dashboard. Facebook is a great way to proactively communicate with your customers and get their feedback. Our Facebook integration is available on the Early Stage and Rising star price plan. Here’s how you can set it up!

How can I create a Facebook integration in Paldesk?

In order to connect a Facebook page to your Paldesk account, you’ll have to be the page administrator. Make sure to log into your Facebook account before you begin setting things up. Afterwards, proceed with the following steps:

Step 1: Go to Administration > Channels > Facebook and click on the little + icon in the upper right corner to create a new Facebook integration.

Image 1. Add new Facebook channel

Step 2: Once you’ve done that, you will be redirected to Facebook and asked to log into your account. Select ‘Log in with Facebook’ to proceed.

Step 3: Choose the Facebook page(s) you would like to connect to Paldesk and save changes. If you’re adding more than one Facebook page, make sure you click on Edit Settings while adding your second Facebook page since the page won’t be visible if you choose ,Continue as’. You can also manage notifications and other settings by clicking on the “Edit” button, as seen below:

Video 1. Add multiple Facebook pages to Paldesk

Step 4. Next you will be able to define your welcome and wait message. These messages will be displayed to your customers when they reach out to you via Messenger. 

Step 5. The last thing to do is save changes, at which point you should get a confirmation message in the app. 

Here’s a video showing you how to set up your Facebook channel: 

Video 2. Add a new Facebook integration

Once your Facebook page is connected to Paldesk, you can delete it, edit or add multiple pages you manage.  New Facebook messages sent to your page will appear in your Paldesk dashboard like any other chat message, and your agents will be able to reply via chat. If you added Facebook to your widget channels, customers could also reach you directly on your site. For example:

Video 3. Facebook channel on widget

Should you come across any issues, you can chat with us live at paldesk.com or send us an email to support@paldesk.com. As always, we’ll be more than happy to help!