A chat transcript is a record of a chat between a customer and an agent. It’s a great tool that allows your customer to have their own archive of the conversation.
How to send a Chat Transcript?
Customers can request the transcript themselves if that option is enabled in the chat widget. If a transcript is requested, it will be automatically forwarded to the customer’s email address once the conversation is finished.
There is also an option to manually forward the chat transcript.
Go to the Conversations tab. Search for the conversation you want to send. Click on the conversation.
In the upper right corner, click on the little icon (as circled below).
Type in the customer’s email address and click send.
Chat transcript should look like this: