You can create special chat departments for different parts of your company or areas of activity. This can be something like “Logistics”, “Sales”, “Marketing” and “Payments” or anything else, depending on your company structure.
Once a customer initiates a new chat, they will be able to select the specific department they wish to talk to. This will ensure their requests are handled promptly and efficiently.
How do I add new chat departments?
To add new chat departments, do the following:
Step 1: Go to Administration> Website widget> Channels> Chat> Chat departments
Step 2: Create a new department, name it and assign it to a particular group of agents
Once you have done this, your customers will be able to select the chat department they wish to contact before they initiate chat.