Create and manage agents
Change the email address for your Paldesk account through these simple steps. If you are no longer using your email address, you can now change it in your agent’s settings. Here is our brief guide!
How can I change the email address for my Paldesk account?
In order to change your email address proceed as following:
Step 1:. Click on your agent avatar in the upper right corner of your dashboard
Step 2: Go to Settings, as seen in the picture below:
Image 1: Agent settings
Step 3: Type in your new email address.
Step 4: Once you’ve done that check your email inbox where a verification message from Paldesk will be sent. Click on the verification link in that message.
Image 2: Verify your email
Step 5: To verify email change enter your password, as seen below:
Image 3: A verification window
Step 6. Log in with your new email
And that’s it. You have successfully changed your email address, and you will no longer be able to log into your account with your old email address. All notifications on new conversations will also be sent to your new email address. And in case you have multiple teams, your new email will be valid for all your teams.
Remember, if you come across any issue, you can always chat with us live on paldesk.com or reach us at firstname.lastname@example.org.