Change or reset your password

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In Paldesk, there are two options when it comes to changing your password. You can change your password in the agent settings or, in case you forgot your password, you can reset the password via email. Learn how both of these options work below! 

How can I change my password within the app? 

If you would like to change your password, you can do that by following these steps: 

Step 1: Click on your agent avatar in the upper right corner and then click on Settings.

Step 2: Go to the last tab, Change password tab and fill in the required fields.

Step 3: Click on the Submit button, as seen below: 

Change password for your Paldesk account

Image 1. Change password tab

Once you’ve done that your password will be changed and you can use it to access your Paldesk account. 

What if I forgot my Paldesk password?

If you forgot your password and are unable to access the Paldesk account please do the following: 

Step 1: Click on the Forgot your Paldesk account credentials on the login page, as pictured below:

Forgot your Paldesk account credentials

Image 2. Forgot your Paldesk account credentials

Step 2: Type in your email address, the one you use to access your account

Step 3: Check your email inbox for an email from Paldesk 

Step 4: Click on the Reset Password button found in the email you received from Paldesk

Step 5: Fill out the required information, e.g. your new password, as seen below: 

Paldesk password reset

Image 3. Paldesk password reset

Step 6. When you finish typing your password click on the reset button and you will be asked to log in to your Paldesk account with a new password. 

And that’s it. Now you know how to reset or change your password, if those options don’t work for you, you can always chat with us live or send an email to

Change or reset your password was last modified: September 22nd, 2020 by Tamara Cvitkovic
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