Tickets are a great tool that helps you deal effectively with customer’s requests. It’s important to find the best person suited for the job, so depending on the ticket type, you can assign a ticket to a certain agent or a group equipped with dealing with certain types of inquiry. This allows you a better classification of the tickets and faster problem resolution.
How can I assign a ticket?
Here is how you can assign a ticket:
Step 1: Go to the Tickets tab
Step 2: Search for the particular ticket.
Step 3: Once you clicked on the specific ticket a following form should appear:
Video 1. Assigning a ticket
Step 4: Click on the Assignee field. Here you can choose between an agent or a group, depending on the ticket type.
Step 5: Add the date and description for further classification. That way, agents have all the details, and know when something has to be resolved.
Step 6: Click on the Save button.
And that’s it. You have successfully assigned a ticket to a person or a group responsible for dealing with this type of inquiry.
Remember, if you come across any issues, feel free to chat with us live on paldesk.com or send us an email to firstname.lastname@example.org. Our customer service team will be more than happy to help!