Using area you can load your conversations with additional data and keep track of certain topics in your helpdesk. Areas can be applied to tickets. Also, your areas can be looked at like one sort of tags.
How do I define areas?
In order to access them, go in Administration and under Settings click on Areas.
Picture 1. Areas preview
You can add a new area by clicking ‘+’ button in the upper right corner.
Enter your desired area name and click on ‘Add’ to finish adding your new area.
‘Count’ represents the number of times that a certain area has been used in tickets.
Manage your areas. You can edit/delete areas by clicking on the respective actions.