Define areas to attribute additional information to your tickets. For example, if you have offices in different locations, you can define area tags for each one, and use them to filter your closed tickets. Learn how to create and apply them below.
How can I define and use areas?
To create new area tags, follow these simple steps:
Step 1. Go to Administration > Settings > Areas. Next, click on the little “+” icon in the upper right corner of the screen, as seen below. You can see how many times an area tag was used based on the number next to the name (“Count“).
Image 1. Areas general view
Step 2: Once you’ve done that, a new form will open. Enter a name for your new area tag and click “Create“.
Image 2. Create a new area tag in Paldesk
Step 3. Now that you’ve created your new area tag, you will be able to apply it to your tickets. Open the Ticket tab and select one of your tickets (My tickets) or any other ticket (All tickets) assigned to your team.
Image 3. Add a new area tag in Paldesk
Once you’ve added a new area tag to your ticket, it will be visible in the app. Here’s an example of what it can look like:
Image 4. New area tag added in Paldesk
Finally, you can filter your tickets based on a number of different attributes, including areas. When you search tickets based on area tags, it will look something like this:
Image 5. Search by area filter