How can we help? Search for: Search for: Install Getting started Set up live chat Send widget install instructions WordPress installation guide Drupal installation guideiOS SDK installation guideJoomla installation guide Magento installation guide PrestaShop installation guide SquareSpace installation guide Android SDK installation guide Account Create & manage agents Edit agent profile Create a new group(s) Pre-chat Form Deactivate Pre-chat Form Unassigned conversationsPrivate ConversationLive statistics and reports Live statistics – Read & Export Manage company accounts Deactivate Paldesk account Routing types Weekly summaryCreate a new team(s)Billing Add or edit billingTroubleshootingNotification problems Customize Widget Areas Chat channel Easy popup Feedback Global message Live translate Chatbot Visitor Overview Chat DepartmentClient AuthenticationAuto message Predefined answers Products Working hours Signature Multi-language widget Minimize widget Widget TriggerKnowledge BaseConversations & TicketsWhat are the conversations? How do I create a new ticket? How to use filters? How to assign a ticket? How to affect an agent or client?TagsHow do I search through tickets? What are the tickets? How do chat transcript works? How to add contact to blacklist? Conversation rating and feedbackTicket NotesIntegrationsForwarding Email to Paldesk Connect Facebook to Paldesk Connect Slack to Paldesk Connect Telegram to PaldeskIntegrate with Zapier Integrate with MailChimp Integrate with HubSpotConnect Skype with PaldeskKnowledge Base was last modified: December 5th, 2019 by Igor Mirkovic