How can we help?

Getting started
Set up live chat
Send widget install instructions
WordPress installation guide
Drupal installation guide
iOS SDK installation guide

Joomla installation guide
Magento installation guide
PrestaShop installation guide
SquareSpace installation guide
Android SDK installation guide

Create & manage agents
Edit agent profile
Create a new group(s)
Pre-chat Form
Deactivate Pre-chat Form
Unassigned conversations
Private Conversation

Live statistics and reports
Live statistics – Read & Export
Manage company accounts
Deactivate Paldesk account
Routing types
Weekly summary
Create a new team(s)

Add or edit billing

Notification problems

Widget
Areas
Chat channel
Easy popup
Feedback
Global message
Live translate
Chatbot
Visitor Overview
Chat Department
Client Authentication

Auto message
Predefined answers
Products
Working hours
Signature
Multi-language widget
Minimize widget
Widget Trigger
Knowledge Base

What are the conversations?
How do I create a new ticket?
How to use filters?
How to assign a ticket?
How to affect an agent or client?
Tags

How do I search through tickets?
What are the tickets?
How do chat transcript works?
How to add contact to blacklist?
Conversation rating and feedback
Ticket Notes

Forwarding Email to Paldesk
Connect Facebook to Paldesk
Connect Slack to Paldesk
Connect Telegram to Paldesk

Integrate with Zapier
Integrate with MailChimp
Integrate with HubSpot
Connect Skype with Paldesk