How can we help? Search for: Search for: Install Getting started Set up live chat Send widget install instructions WordPress installation guide Drupal installation guideJoomla installation guide Magento installation guide PrestaShop installation guideSquareSpace installation guideAccount Create & manage agents Edit agent profile Create a new group(s)Pre-chat Form Deactivate Pre-chat Form Unassigned conversationsLive statistics and reportsLive statistics – Read & Export Manage company accounts Deactivate Paldesk account Routing types Weekly summaryBilling Add or edit billingTroubleshootingNotification problems Customize Widget Areas Chat channel Easy popup Feedback Global message Live translate ChatbotAuto messagePredefined answers Products Working hours Signature Multi-brand widget Minimize widgetConversations & TicketsWhat are the conversations? How do I create a new ticket? How to use filters? How to assign a ticket? How to affect an agent or client? How do I search through tickets? What are the tickets? How do chat transcript works? How to add contact to blacklist?IntegrationsConnect Email to Paldesk Connect Twitter to Paldesk Connect Facebook to PaldeskIntegrate with Slack Integrate with ZapierKnowledge Base was last modified: June 3rd, 2019 by Igor Mirkovic
