Help Desk Customer Service Software

Ticketing system and live chat for customer support teams.

No credit required to start.

Live chat made for online sales and customer support efforts.
Capture leads easily and increase your overall follow up potential.
Offer live support and suggestions to increase website sales.
Support and help customers solve their problems.

Ticket Tracking

Track tickets and issues in real time and never miss out on any customer requests. Be more productive by prioritizing tasks and resolve problems quickly.

Capture more leads with a live chat widget.
Increase website sales by offering real time product suggestions.

Tags & Notes

Organize workflow with tags or write smart notes for your team to see. Share information with all other agents and stay up to speed on any changes. ⚡

Integrations

All the tools that make your support efforts easier.

Slack

Reply to customer conversations directly from Slack.

Zapier

Connect Paldesk to over 1000+ apps with Zapier.

MailChimp

Drive all your emails from MailChimp into Paldesk.

Hubspot

Automatically push leads from HubSpot into Paldesk.

Analytics & Reporting

Track your support performance using insights into metrics and statistics. Catch up with reports and get a overview of important customer service activities.

Improve customer loyalty by offering real-time support and help.
Boost chat response times with a proactive chatbot.

Knowledge Base

Create or add relevant information or data, gathered and stored in one place. Build articles to help answer difficult questions, provide support to agents. 📖

Features

Essential features made for all business sizes.

Document Storage

Store documents and files you’ve sent to customers.

Data Export

Export data to your PC and view it offline.

Transcript Sharing

Share chat transcripts with other members of your team.

Automated Routing

Route relevant chats to the best-suited agent.

Signatures

Define an agent’s default chat signature.

Predefined Answers

Respond to FAQ questions faster and get more done.

Queue Management

Manage customer queue load and priorities.

Group Assignment

Set assignments for a group of agents.

Paldesk helped us provide professional and timely support to our customers. Its ticketing system feels intuitive and makes problem-solving easy, allowing for efficient workflow planning.

Natali Karppinen

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Talk to your customers now.

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Help Desk Customer Service Software was last modified: November 29th, 2018 by Igor Mirkovic
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