Help Desk Customer Service Software
Ticketing system and live chat for customer support teams.
No credit required to start.
Track tickets and issues in real time and never miss out on any customer requests. Be more productive by prioritizing tasks and resolve problems quickly.
Tags & Notes
Organize workflow with tags or write smart notes for your team to see. Share information with all other agents and stay up to speed on any changes. ⚡
All the tools that make your support efforts easier.
Reply to customer conversations directly from Slack.
Connect Paldesk to over 1000+ apps with Zapier.
Drive all your emails from MailChimp into Paldesk.
Automatically push leads from HubSpot into Paldesk.
Analytics & Reporting
Track your support performance using insights into metrics and statistics. Catch up with reports and get a overview of important customer service activities.
Create or add relevant information or data, gathered and stored in one place. Build articles to help answer difficult questions, provide support to agents. 📖
Essential features made for all business sizes.
Store documents and files you’ve sent to customers.
Export data to your PC and view it offline.
Share chat transcripts with other members of your team.
Route relevant chats to the best-suited agent.
Define an agent’s default chat signature.
Respond to FAQ questions faster and get more done.
Manage customer queue load and priorities.
Set assignments for a group of agents.
Paldesk helped us provide professional and timely support to our customers. Its ticketing system feels intuitive and makes problem-solving easy, allowing for efficient workflow planning.
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Talk to your customers now.
No credit card required to start.