Customer Support GlossaryA B C D E F H I J L M O P Q R S T U V WAAccount AdministratorAgent RoleAudit LogAgent GroupArchivingAutomationAgent InterfaceAttended TransferAverage Handle TimeBBest Customer ServiceBulk ImportBrand AdvocateBusiness HoursBugBusiness RulesCCategoryChatting AppsCommunity Forum CRM ServicesCustomer ListsCustomer RelationshipCustomer Satisfaction RatingCustomer RelationsCustomer Service CompanyCustomer Service ReviewsCustomer Service SoftwareCustomer Service SkillsCustomer Service ManagementChat ButtonCode of PracticeCompetitive AdvantageCurrent UserCustomer DatabaseCustomer FormCustomer Satisfaction SurveyCustomer RepresentativeCustomer Service ManagerCustomer Service ConsultantCustomer PortalCustomer Service SatisfactionCustomer Service SupervisorChat ToolCollaboratorsContextual HelpCustomer CentricCustomer DelightCustomer InformationCustomer SatisfactionCustomer Service Philosophy Customer Service CenterCustomer Service TrainingCustomer Service VideosCustomer Service ToolsCustomer SupportCustomer-Driven Marketing StrategyCustomer Success ManagerDDynamic ContentEEffective Customer Service End UserFFacebook TicketingFeedback WidgetFast Response TimeHHelp AppHelpdesk SystemHelpdesk Software on PremiseHelp ChatHold TimeHelpdesk SupportHost MappingIInstant ChatIT SupportInteractive Voice ResponseIntegrationIT Ticketing SystemIT HelpdeskInteractive Voice ResponseJJourney MappingLLifetime ValueLive Customer ServiceLive SupportLive Chat AgentLoyaltyMMacroMultibrandMail LoopMobile HelpOOnline Chat ApplicationOutstanding Customer ServiceOnline Customer ServiceOpen TicketPPlaceholderPriorityPrivate NotesQQueueRReal Time ChatReplyRetentionReassignRequesterRolesRemote Authentication Resolution TimeSAMLSScheduleService DeskSLA ViolationSoftware AgentSupervisorSupport TicketSecurity PolicyService Desk ManagerSmart RulesSoftware SupportSupport ChannelSelf-ServiceSingle Sign-OnSocial SupportSubdomainSupport RequestTTalkTemporary AgentTicket ManagementTicket TransferTicketing SoftwareTriggersTeam LeaderTicket FormTicket StatusTicketingTicketing SystemTroubleshootingTechnical SupportTicket IDTicket SystemTouchpointsTicket Management SystemUUpsellingUser ErrorVVoice of CustomerWWeb HelpdeskWhitelistCustomer Support Glossary was last modified: December 17th, 2020 by Suzana
