Packed with friendly features

When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off.

Live Chat for Websites

Easily embed and customize your live chat messenger for the web. Paldesk’s live chat widget is mobile responsive and enables one-touch support at home or on the go. Control open office hours and let your customers know when you are online or away.

One Dashboard for All Channels

One login, one dashboard. All your customer messages in one place. Imagine: email, direct messages from Facebook Messenger and Twitter, live chats from web, and live chats from iOS and Android apps all delivered to one inbox in real time. Craft and deliver a response that will be delivered to your customers’ preferred channel, right from the Paldesk dashboard. Like Slack? Paldesk’s native integration lets you receive and reply directly within Slack.

Live Chat for Mobile Apps

Have real-time conversations with your customers directly in your iOS and Android apps. Gather feedback, solve problems, and build relationships with your most loyal customers.

Advanced Features for All Users. Free of charge.

When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off.

Smart Team Inboxes

Assign contacts to the ideal agent based on user profile, access channel or issue at hand. Automatically, of course

Quick Responses

Easily save your responses to live chat FAQs for speedy handling of common sales and customer support scenarios.

Ratings & Surveys

Track how satisfied customers are with your handling of support issues. Add tags to measure and improve a resolution of issues.

Friendly Customization

Match your brand and website colors in a snap. Set a personalized and unique automated greeting.

OmniChannel Visitor ID

Build rich user profiles by linking devices, tickets, chat histories, social network handles and emails, so you can recognize users however they reach out

Open Hours Scheduler

Set the days and times when you will be responsive to live-chat, phone, video or VOIP calls. Off-hour inquiries will be logged as tickets.

Unlimited Chats

Unlimited means unlimited. No constraints on viewing past chat histories or searching past tickets

Helpdesk Ticketing

Every conversation generates a helpdesk ticket, enabling robust routing, tracking, searchability and reporting features.

Multiple Brand Support

Need live chat for multiple websites, apps or brands? We’ve got you covered! Manage and customize any number of widgets within one dashboard

Features was last modified: June 29th, 2018 by Suzana Rendulic