Features
Our customizable features, made to fit all business sizes.
Customer view
Agent view
Engage
Answer customer
questions effectively
Speed up your chat experience and improve workflow.
Ticketing
Create, manage, respond to and resolve tickets with ease.
Working Hours
Set your business hours and a predefined offline message.
Predefined Answers
Respond to FAQ questions faster and get more done.
Analyze
Gain insights into chat statistics and agent performance
Track, study and report the performance of your chats and agents in real time.
Visitor Statistics
Statistics regarding the number of open and closed conversations.
Filters
Advanced filters by channel, status
Conversation History
The complete conversation history for all your chats.
Weekly Summary
Report on the number of groups, agents and conversations by channel.
Automate
Maximize the time and efficiency of your customer care agents
Optimize the time and efficiency of your customer support agents.
Feedback form
Gather feedback from visitors to your website.
Chat Transcript
Send visitors a chat transcript via e-mail.
Chatbot
Chat with your customers when you’re offline.
Integrations
Connect to a variety of platforms and software solutions.
Slack
Integrate Paldesk with Slack.
Zapier
Integrate Paldesk with Zapier.
MailChimp
Integrate Paldesk with MailChimp.
Hubspot
Integrate Paldesk with Hubspot.
Customize
Change the look and feel of your widget
Edit messages, change color and personalize your overall visual experience.
Color Select
Modify the widget color to fit your brand.
Position Select
Select the widget position on your website.
Prechat Question
Define a question that appears before the chat window is opened.
Multiwidget Support
Add multiple widgets and install them on more than one website.
Communicate
Talk to your customers anytime, anywhere
Get in touch via web, mobile or desktop application.
Web Application
Talk to visitors over the default web application.
Mobile Application
Talk to your visitors, even while you’re on the move.
Desktop Application
Talk to visitors over the desktop application.
Create a free account
Talk to your customers now.
No credit card required to start.