Integrate with Slack
By integrating Paldesk Live Chat with Slack, you will get chat related notifications on Slack for events like new chat requests, chat accepted, chat ended, missed chat and offline messages.
Only an Admin user has access to Slack application integration.
Steps to integrate Paldesk Live Chat with Slack:
Step 1: Login to Paldesk application.
Step 2: Go to ‘Administration’ → ‘Integrations’.
Step 3: Click ‘Slack Agent Assistant’.
Step 4: Click ‘Add to Slack’ button.
Step 5: Click the ‘Authorize’ button. After, you will be redirected back to Paldesk.
Step 6: Press on ‘+’ in the upper right corner and select the Slack channel where you want to get Slack notifications from Paldesk Live Chat, choose associated group and click ‘Create’.
Step 7: Now your Slack account and Paldesk Live Chat Account is connected successfully.
That’s it! Now your agents can get notifications in real time, enjoy.
If you want to reauthorize the app after it’s already been installed, take the following steps:
- From Paldesk app, under ‘Administration‘ -> ‘Integrations‘, choose ‘Slack Agent Assistant‘.
- In the upper right corner is option ‘Delete‘. After you click on this, you’ll get the confirmation question.
- After you remove Slak app, you’ll be able to reauthorize the app.
Remember, if you encounter any problem, contact us or chat with us live.
That’s it! Enjoy Paldesk!