Customer Service Resume Skills: What to Include and What to Leave out
Customer service jobs are highly competitive as there are many people who claim to have what it takes to be a good customer service agent. If you’re applying for a customer service position, you’ll agree with me that the first hurdle you’ll have to jump is getting your resume noticed before getting called for an interview. You might have the acumen of professional and all the skills needed, but if your customer service resume is irrelevant and offers no evidence of your awesome skills, you might find yourself waiting forever for recruiters to respond to you.
So to get called by any recruiter for an interview, you must have a strong customer service resume that properly highlights your biggest accomplishments and good customer service skills. Creating a resume that will get the attention of recruiters requires proper writing and formatting skills. In this article, we’ve taken the time to put together the needed skills for customer service professionals, what you must include in a good customer service skills resume as well as some customer service resume examples.
What to Include in Your Customer Service Resume?
While trying to put together a good customer service skills resume, make sure you’re putting down the right information. Your resume should include your contact information, your education, and experience. Highlight your good customer service skills by creating a skill section for it. You can also create an optional section where you can include your objectives or some details about your profile. A profile consists of a few sentences that provide an overview of your most relevant skills and experience to date tailored to the position you’re applying for. In writing your objectives, you can also specify the role you are looking for showing the talents or abilities you plan to use in filling that role.
Picture 1. Resume template
Your experience is the key! Make sure to properly emphasize your experience providing details of the previous positions you worked at as a customer service professional. If you haven’t had a customer service experience, it’s important you think of ways to demonstrate that you have the skills from your education and prior work experiences. So present your past work experience in the ways that highlight you have good customer service skills. Without the appropriate keywords, your customer service resume might never be found. To avoid reading through hundreds of resumes sent by job applicants, employers use applicant tracking systems (ATS) to screen all the resumes and pick out the most relevant ones based on the keywords. Your goal is to use precise keywords because, without it, your customer service resume might never be noticed. So, endeavor to add customer service keywords and also match your qualifications to the job listing so that your resume shows you can do the job.
Tips for Writing an Effective Customer Service Skills Resume
Create a Target for your content
Customer service resumes with a high and clear career goals are more likely to get a call. The recruiter should be able to know you’re seeking a customer-service related position at a single glance on your resume. The more you simplify this for an HR manager, the better are your chances to win the job. Include a career summary that targets the position highlighting the credentials hiring managers will find desirable. For example, you could craft a summary like this;
A Dedicated Customer Service Representative with over five years of front-office experience in the bank industry. Known for solving a wide range of customer issues with a high level of customer satisfaction Trustworthy, reliable and consistency in providing optimal customer service.
When writing a customer service resume, make sure to highlight the outcomes of your work from previous experiences. Most people do not realize that contributing to response rates or improving customer satisfaction ratings are good accomplishments to put down if they were part of the team that worked on this area. Emphasizing on results is important as it creates energy to entice the recruiter to contact you for more information. For example, instead of saying that you handled incoming customer calls like this: “Handled over 200 calls daily for Mississippi Insurance claims center” you could say that more accurately: “Achieved customer satisfaction rating of 95% within 2 months thereby exceeding the company’s stretch target of 90%”.
Picture 2. Emphasize your results
Let your customer service resume show that you have employment stability. If your work history has been a little sketchy, emphasize your customer service skills to downplay your work history.
Try to be very honest with any information you provide on your resume. Never state false information about your previous employment dates, job titles, and level of education since most employers will do a background check to verify information provided.
Be concise and consistent
You don’t have to put down every detail about your career. Instead, provide the most relevant information to the position you’re applying for. Use the same format throughout the document and try to be consistent with your style. To help you achieve this, you can use customer service resume samples as a reference to keep yours consistent and easy. Bear in mind that recruiters receive millions of resumes and you need to stand out in order to get hired.
Optimize your customer resume for applicant tracking systems
According to the Bureau of labor statistics, customer service employment opportunities will grow by 5% in the next 10 years. This means more applications. And more applications means more resumes. This is why we can’t overemphasize about optimizing your customer service resume. Most of the recruiters are most likely to continue using the ATS for selection amongst numerous resumes they receive every day. Therefore, to make yours stand a better chance of being selected, you need to format your resume appropriately. Apart from keywords as we mentioned earlier, create a bot-friendly customer service resume by employing the use of simple and clean layout with standard typefaces like Georgia, Impact, Arial, Courier, or Tahoma.
Picture 3. Robots reading your resume
Customer Service Resume Templates
To help you craft a good customer service resume that will definitely stand the best chance for you to be employed, we’ve taken the time to put down some examples of what you need to include in your resume for different customer service related positions. This will involve the customer service skills you’ll need to highlight for each position and other information that will help you land your dream job position.
Call Center Representative Resume template
If you’re applying for a call center customer service position, you may be required to perform a variety of duties in sales too. As a call center customer service representative, you’ll be required to listen to complaints and answer questions. In sales, all representatives are expected to do cold calling and accept calls from prospective clients who want to buy a product or service.
Hence, if you want your resume to get selected, you must emphasize your skills as a customer service representative. Apart from adding it in your skill section, your work history should reflect these experiences, it should tell stories of triumphs and victory as a customer service representative.
Mention your resiliency; this is important as call center representatives listen to a lot of negativity from clients. When a person frustrated with a product or service calls in, they tend to pour all their anger on the representative over the phone. In order to get the position of Call Center Representative, you need to prove that you can handle this negative energy, know how to calm such customers down before trying to solve their problem.
Picture 4. Call center representative
Food Service Specialist Resume template
While applying for this position, it is very important to emphasize your problem-solving skills. Show recruiters that you can identify issues from little information and also prove that you have the capacity to solve these problems with ease. Share your knowledge of food preparation or food technology in your resume as well. Let recruiters know that you know food well enough to warn customers about possible allergy reactions to the cuisine at hand.
Hotel Front Desk Resume template
When applying for this position, your customer service resume should show relevant experiences in the field including both jobs and volunteer positions you held in the past which proves that you acquired hospitality and communication skills. If you do not have multiple experiences in this field or none at all, mention your academic extracurricular or volunteer experiences that you believe have helped you develop good communication and hospitality skills and other skills that make you qualified for the front desk associate position.
Picture 5. Hotel front desk job
Some of the guest service or hospitality skills that hotels look out for in a front desk customer service resume include; organization, good verbal communications, good written communications, ability to use or quickly learn client relationship management (CRM) or reservation management software, foreign language skills like French, Spanish, Japanese, and German could be an added advantage. You are also expected to have good decision-making skills, and professional composure and appearance for this position.
Client Services Coordinator Resume Template
Client services coordinators are responsible for managing communications between clients and service providers in order to ensure that clients are satisfied with the progress of their account. They also onboard new clients and conduct off-boarding for those who do not require the providers’ services anymore.
If you are applying for this position, you should be an organized and persistent individual with outstanding communication skills. You should also be able to handle criticism and negative comments calmly while attending to frustrated clients. Therefore, to get your customer service resume selected for this position, it should reflect excellent communication skills, ability to be proactive to customer needs and issues before they arise, persistence, relationship building, verbal skills, and boarding skills.
Technical Support Representative Resume Template
Technical support representatives are expected to provide support in solving technical issues for clients. Most of the times, this job position is related to machine, equipment or tech services problem-solving. In other words, you need to be familiar with the technology you are representing. For example, your job could involve helping a customer solve problems with a newly purchased laptop or mobile phone. Support duties are done via phone, email or online chat and might require taking remote control of the device to fix the problem under the permission of the user.
Example of some of the skills you must include in your resume if you are applying for this position (for a mobile phone company) includes;
- Ability to handle all types of technical issues in mobile phones
- Outstanding knowledge of mobile components and mobile development
- Strong command over written and spoken English
- Thorough knowledge of computer, internet, and social media platforms
- Excellent skills at repairing and servicing mobile phones
- A tendency to providing good customer service and developing a good image of the company
Social Media Specialist resume template
The work of a social media specialist includes coordinating a company’s activity on social networks. You should be able to represent your company on social media since your role doubles as an online public relations officer. Working in this position demands you to be updated with information and trending topics, while at the same time you have to know the company and your products to the core. Your resume should also reflect your qualifications as well as writing and content editing skills, paying attention to details, good customer service orientation, and teamwork.
A degree in marketing or communication is often required for this position. Other key skills that should reflect in your resume when applying for this position include;
- Ability to run social media campaigns and Google analytics
- Strategic planning and Community management skills
- Ability to prepare and schedule updates,
- Sharing relevant content or information about the company,
- Ability to keep in touch with fans and followers in real-time,
- Being able to encourage conversations with good communication skills,
- Ability to solve customer queries and resolve conflict
- Graphic Design and Photography skills
Picture 6. Social media buttons
Multilingual Customer Support Specialist
As a multilingual customer support specialist, you’ll be expected to perform customer support services in foreign languages. You should be fluent in three or more languages in order to communicate with a large base of customers globally. Your responsibilities for this position can also include center advisor, secretary or personal assistant duties depending on the company.
Therefore for you to apply for this position, your customer service resume should reflect these skills;
- Ability to handle customer queries and provide solutions in foreign languages
- Translation of documents from English to Foreign languages and vice versa
- Ability to handle foreign correspondence
- Booking accommodation and transport for international visitors or your company staff on overseas visits
- Fluency in a minimum of 3 languages
- Secretarial skills
- Excellent Information Technology Skills
- Excellent verbal and written communications
Remote Customer Service Representative
Remote customer service representatives offer support to customers and perform the services of a customer care representative but from home or another remote workspace. When you are employed to work at this position, you might be expected to work with a team of other remote and in-office workers following company guidelines. Therefore this role requires you to be highly self-motivated and able to effectively communicate virtually with teammates as well as customers.
To apply for this position, your customer service resume must include these skills;
- Customer Service Skills
- Multi-tasking ability on a regular basis
- High-Speed internet connection with good computer
- Ability to work independently without supervision
- Extremely reliable
- Ability to learn new products or procedures quickly
Picture 7. Remote worker
Customer Service Manager
A Customer service manager supervises other members of the customer service team. They are responsible for training new reps and keeping track of their progress. They help other team members handle conflicts involving customers or employees. Their role is to make sure that the team members understand company goals and also follow company guidelines.
To apply for this position, you must have;
- the ability to communicate effectively both orally and written
- prior experience in customer service and leadership roles
- a good understanding of conflict resolution and crisis management
- a good understanding of team building
- ability to manage retail operations
- other customer service skills
Give yourself some time to glance up your resume because it acts as a bridge between you and the recruiters. Often underestimated, yet powerful tool that might help you get that position that you’ve always wanted. In today’s competitive market, it is essential to stand out in the masses to get noticed. As we know that recruiters spend very limited time to scan through a resume, it becomes more important to make that time count. There is no form or pattern which should be followed in developing a resume. When your resume is being examined to all other resumes placed on the table, it is all about how your resume looks like in comparison to the other piled up next to it.
A resume speaks a lot about you as a person. It says what you have done in the past. What are you doing today and where exactly are you heading Just think about it, a small piece of paper tells so much about you including past, present, and future.
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