Customer Success Manager

<< Back to Glossary Customer Success Manager Who is Customer Success Manager? A customer success manager is a professional whose role is to build relationships with customers. Their main task is to make sure customers get support and tools they need, including...

Customer Support

<< Back to Glossary Customer Support What is Customer support? Customer support is a set of services provided by an organization to the customer. It is also a part of customer relationship management. Companies use helpdesk to enable customer support so...

Chatting Apps

<< Back to Glossary Chatting Apps What are Chatting Apps?Chatting Apps have boomed recently in the need for the consolidation of richer and more interesting methods of remote communication. Chatting Apps are platforms designed for communicating in a real-time....

Chat Tool

<< Back to Glossary Chat Tool What is a Chat Tool?A chat tool is built to simplify the communication between reps and customers, provide quick answers to common questions, solve queries in a real-time, and drive sales in a more human way. Live chat platforms...

Best Customer Service

<< Back to Glossary Best Customer Service What is Best Customer Service? The best customer service means having a thorough knowledge of your inventory, it leads to customer satisfaction and is the essence of running a successful business. It’s about being able...