Home > Blog > Customer Service > Customer Facing 101: How to Make a Difference Writer Guest Writer ⏱ Reading Time: 8 minutes The customer-centric philosophy is far from a new one. Once upon a time, when most businesses were small, local, and family-owned, it...
Home > Blog > Customer Service > Internal Customer Service: Definition And Best Practices Writer Guest Writer ⏱ Reading Time: 12 minutes Imagine a scenario where a customer service team leader wants to hire a new representative. The funny thing is they would...
Home > Blog > Customer Service > Benefits of Proactive Customer Service Writer Guest Writer ⏱ Reading Time: 9 minutes There’s an old but timeless saying, “An ounce of prevention is worth a pound of cure.” It has referred to everything from getting preventive...
Home > Blog > Customer Service > 7 Tactics You can Adopt Right Now to Increase Customer Success Writer Guest Writer ⏱ Reading Time: 9 minutes I’ll begin this article with a Lincoln Murphy quote: “Customer Success is where 90% of the revenue is.”...
Home > Blog > Customer Service > Customer Service Burnout: Obvious Signs Your CS Team Needs a Break Writer Guest Writer ⏱ Reading Time: 8 minutes Customer support jobs are not all roses. Your customer support team needs to stay on top of a heavy workload....
Home > Blog > Customer Service > Important Customer Service KPIs You Should Know Writer Guest Writer ⏱ Reading Time: 9 minutes Meeting client expectations is no longer sufficient. The modern consumer expects you to do better. So much so that 82% of clients...
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