UX & CX
Let’s find out the meaning of tone of voice and its importance in customer service.
If your long-term customers are leaving, you’re probably making one of these mistakes.
Let’s set the standards that define good customer service.
Find out how you can use VoC data in order to improve customer service.
To keep up with customer expectations, companies are starting to invest in VoC to deliver value and happiness to end users.
Explore a few important ways to use analytics to help you get ahead in the user experience game.
Implement a philosophy that puts the customer first and you’ll empower your team to do their best work.
Explore tips on how to achieve and measure customer satisfaction.
The goal without a plan is just a dream, right? Learn how to set customer support goals and implement them to motivate your team.
At first glance, these two terms might look the same, but their function varies and you shouldn’t mix them up. Check out why!
Learn how to turn your business website into a profit-generating machine using design.
Let’s see what are the outcomes of bad customer service and how it can affect your brand reputation.
Here are the 4 most common customer pain points and advices on how to fix them.
Find out the importance of User Experience for digital marketers.
Enhance your game and future proof of the inevitable integration of CX and UX.
Here is the breakdown of the main reasons why WordPress is the best platform for your SEO.
Learn how to take advantage of returning customer potential.
Find the metrics that will let you measure business success with ease.
Learn about the impact and importance of UX in all aspects of the digital world.