UX & CX
Let’s dig into the practices and terms of exceptional customer service with examples!
Let’s demystify what customer churn is, the formulas for calculating and steps how to reduce this stressful metric.
Learn how customer-centric approach can help you improve your customer experience!
The goal of omnichannel marketing is to create a truly seamless customer experience across devices and platforms. Find out how!
The line between what customers do online and offline is blurring with the rise of the omnichannel experience. Find out how to build one!
Every customer interaction is an opportunity to delight and exceed customer expectation. Learn how to make every interaction – amazing!
Check out the list of the top 10 ecommerce trends to help you maintain a successful ecommerce business.
Customer Experience is becoming the cornerstone of company growth. Your CX is what makes a difference in the eyes of the customers.
Customer journey is the sum of all the interaction a customer goes through in relation to a company. Learn how to improve it to ensure company growth!
Learn how customer engagement can help you drive new customers.
Find out what are the top 5 ways to optimize your customer experience.
Explore how to improve customer service and how to make your customers happy.
Check these top 15 customer service quotes to inspire you and to keep you running when everything is going south.
Find out customer support events to meet and network with other people within the community.
Let’s find out the meaning of tone of voice and its importance in customer service.
If your long-term customers are leaving, you’re probably making one of these mistakes.
Let’s set the standards that define good customer service.
Find out how you can use VoC data in order to improve customer service.
To keep up with customer expectations, companies are starting to invest in VoC to deliver value and happiness to end users.