Think differently from competitors and create a unique strategy to satisfy customer needs – reverse engineering.
Embrace the act of bringing multichannel and omnichannel together as one form of commerce – unified commerce!
Let’s find out what are the most popular customer experience jobs nowadays and what type of person succeeds in CX.
In order to reach customer satisfaction, companies implement so many great strategies. One of them is eCommerce loyalty programs.
Let’s discuss the costs, steps, logistics and all that you need to know to open a successful pop-up shop for your business.
Find out to create a customer-centric strategy that puts customer needs first.
Let’s look deep into customer relations and discover its connection with customer service.
Learn how customer experience strategy can improve your customer retention and customer loyalty. Improve your CX with company examples.
Let’s demystify what customer churn is, the formulas for calculating and steps how to reduce this stressful metric.
The goal of omnichannel marketing is to create a truly seamless customer experience across devices and platforms. Find out how!
Check out the list of the top 10 ecommerce trends to help you maintain a successful ecommerce business.
Customer Experience is becoming the cornerstone of company growth. Your CX is what makes a difference in the eyes of the customers.
Customer journey is the sum of all the interaction a customer goes through in relation to a company. Learn how to improve it to ensure company growth!
Find out what are the top 5 ways to optimize your customer experience.
To keep up with customer expectations, companies are starting to invest in VoC to deliver value and happiness to end users.
Explore a few important ways to use analytics to help you get ahead in the user experience game.
Explore tips on how to achieve and measure customer satisfaction.
Learn how to turn your business website into a profit-generating machine using design.
Here are the 4 most common customer pain points and advices on how to fix them.