Software Asset Management From Scratch: Definition and Best Practices
Software asset management enables businesses to have a better view over their software licences. Here’s everything you need to know about it.
How to Increase User Engagement on Your Website
User engagement is essential if you want to turn your website visitors into customers. Here are 10 ways to keep them entertained while scrolling.
What is Contact Center as a Service (CCaaS)?
CCaaS is a great way to build high-quality customer service flexibly and efficiently. Here’s everything you need to know about it.
5 Key Steps to Successful Live Chat Implementation
What do customer satisfaction and live chat implementation have in common? Take a look.
9 Ways to Improve Customer Responsiveness
Customer responsiveness can influence the success of your business and loyalty of your buyers. Are your customers heard and valued?
10 Ways to Optimize Your Product Landing Page
Your product landing page is the first thing people see when they interact with your business online. Here’s how to make the best of it.
9 Tips for Super-Efficient Omnichannel Distribution
Omnichannel distribution unites multiple platforms in order to provide a seamless customer experience. Here’s how to do it right.
5 Tips for Effective Communication While Working Remotely
Effective communication is one of the biggest challenges of remote work. In this article we’ll eyplore different ways you can overcome these issues, give your remote team an additional boost and encourage their loyalty.
How to Build and Measure Brand Equity
Positive brand equity is essential if you want a long-term growth of your business. Here’s how to do build and measure it the right way.
SaaS Software Explained: What Is It and How to Use It?
What is SaaS software, what does it have to do with clouds and how is it changing the business sphere nowadays? Take a look.
10 Important Responsibilities of Customer Service Departments Today
In this blog we go through the main responibilities of a customer service department and how to use them to boost your business. Take a look!
How to Improve SEO – A Technical Training
What’s the secret to ranking high on search engines? Take a look at our tips.
5 Interesting Facts about the Technology behind Online Chat
Online chat has become an integral part of modern customer service. But how does it function? Take a look.
The Complete Guide to Growth Marketing
Growth marketing is a long-term strategy focused on building relationships and fostering loyalty. Here’s how your business can benefit from it.
How to Set Measurable Customer Service Goals
Having problems with measuring the efficiency of your customer support team? Try setting customer service goals!
The Secrets of SaaS Business Model
SaaS business model requires nothing but an internet connection to work, and it can bring great benefts. Here’s everything you need to know about it.
A Beginner’s Guide to Design Thinking
Design thinking is a more creative way of working through the collaboration process. How can your business benefit from it? Take a look.
Cloud Infrastructure – How To Make The Best Of It
Cloud infrastructure offers businesses of all sizes numerous benefits. Find out how you can make the most of it for your business needs.
The Importance of Knowledge Management Systems in Customer Support
Implementing a knowledge management system can be a real game-changer for your customer service. Check out why.