How To Make the Most of Customer Journey Analytics
Customer journey analytics is here to tell you how your customers interact with your business. Here’s what you need to know about it.
How to Build and Measure Brand Equity
Positive brand equity is essential if you want a long-term growth of your business. Here’s how to do build and measure it the right way.
SaaS Software Explained: What Is It and How to Use It?
What is SaaS software, what does it have to do with clouds and how is it changing the business sphere nowadays? Take a look.
10 Important Responsibilities of Customer Service Departments Today
In this blog we go through the main responibilities of a customer service department and how to use them to boost your business. Take a look!
How to Improve SEO – A Technical Training
What’s the secret to ranking high on search engines? Take a look at our tips.
5 Interesting Facts about the Technology behind Online Chat
Online chat has become an integral part of modern customer service. But how does it function? Take a look.
The Complete Guide to Growth Marketing
Growth marketing is a long-term strategy focused on building relationships and fostering loyalty. Here’s how your business can benefit from it.
How to Set Measurable Customer Service Goals
Having problems with measuring the efficiency of your customer support team? Try setting customer service goals!
The Secrets of SaaS Business Model
SaaS business model requires nothing but an internet connection to work, and it can bring great benefts. Here’s everything you need to know about it.
A Beginner’s Guide to Design Thinking
Design thinking is a more creative way of working through the collaboration process. How can your business benefit from it? Take a look.
Cloud Infrastructure – How To Make The Best Of It
Cloud infrastructure offers businesses of all sizes numerous benefits. Find out how you can make the most of it for your business needs.
The Importance of Knowledge Management Systems in Customer Support
Implementing a knowledge management system can be a real game-changer for your customer service. Check out why.
Why Customer Centricity Is the Key to a Competitive Advantage
Have you already turned the focus of your business to customers? If not, here’s why you should do it.
How Technology Changes the Way Businesses Communicate with Their Customers
There are so many ways you can use technology when talking to your customers. Here’s a list of some of them.
Customer Acquisition – Definition, Strategies and Tools
Customer acquisition is the process of bringing in new customers and clients to your business. Learn how to do it right.
Pros and Cons of Cloud Computing
To cloud or not to cloud? Here’s a list of pros and cons of cloud computing, so take a look if you’re not sure.
How to Use Chatbot to Enhance the Performance of Your Social Media Strategy
Chatbots are a practical way to enhance the performance of your social media strategy. Check out how to incorporate them into your business.
5 Customer Support Tips on How to Handle Negative Feedback
Responding to negative feedback is never a barrel of laughs, but it’s a valuable source of information for your business. Check out our tips.
Personalization In Automated Customer Service
Automated customer service can be a great way to boost your customer experience, especially when it’s personalized. Here’s how to make the best of it.