Find out why brands go social, explore its main benefits and most common misconceptions.
Read all about the 6 essential characteristics every great support agent needs to have in order to do his job effectively.
Customer satisfaction is essential to every successful business. In this article, explore ways to make and keep your customers happy.
Explore the benefits live chat brings to the tourism and travel industry.
Find out all about intelligent agents and chatbots, their role and appliance in the business world with this short guide.
Explore the definition of and requirements of virtual customer service jobs.
Your customers time is precious, so don’t waste it! Read about the 5 essential time management techniques in this article.
Wondering if your WordPress site would benefit from a Live Chat solution? Find out in this in-depth guide.
Having an FAQ page offers a lot of benefits to your business. Explore them in this article and find out how to create a really good one for your website!
Find out who wins in a modern-day race between a phone call and online website chat.
To deliver a great customer experience in Facebook business, it’s important to understand why people go social.
This article explores ways to leverage the power of Viber to connect with your customers, used as a strong support and business tool.
Find out everything about widgets and their use as a great customer service tool in this article.
Customers have the need to seek support in any part of the day. This article explores 6 ways how to boost mobile customer service!
Is the use of email in the center of your business life? Read all about its importance in business communication here.
Explore the importance of social media marketing for business, and find out why it’s more affordable than any other marketing tool.
Explore 10 essential customer service rules that you can use to do what matters – grow your business.
Find out which common mistakes to avoid while making a new app and how to keep users engaged once it’s finished.