Customer journey analytics is here to tell you how your customers interact with your business. Here’s what you need to know about it.
Positive brand equity is essential if you want a long-term growth of your business. Here’s how to do build and measure it the right way.
What is SaaS software, what does it have to do with clouds and how is it changing the business sphere nowadays? Take a look.
In this blog we go through the main responibilities of a customer service department and how to use them to boost your business. Take a look!
What’s the secret to ranking high on search engines? Take a look at our tips.
Online chat has become an integral part of modern customer service. But how does it function? Take a look.
Growth marketing is a long-term strategy focused on building relationships and fostering loyalty. Here’s how your business can benefit from it.
Having problems with measuring the efficiency of your customer support team? Try setting customer service goals!
SaaS business model requires nothing but an internet connection to work, and it can bring great benefts. Here’s everything you need to know about it.
Design thinking is a more creative way of working through the collaboration process. How can your business benefit from it? Take a look.
Cloud infrastructure offers businesses of all sizes numerous benefits. Find out how you can make the most of it for your business needs.
Implementing a knowledge management system can be a real game-changer for your customer service. Check out why.
Have you already turned the focus of your business to customers? If not, here’s why you should do it.
There are so many ways you can use technology when talking to your customers. Here’s a list of some of them.
Customer acquisition is the process of bringing in new customers and clients to your business. Learn how to do it right.
To cloud or not to cloud? Here’s a list of pros and cons of cloud computing, so take a look if you’re not sure.
Chatbots are a practical way to enhance the performance of your social media strategy. Check out how to incorporate them into your business.
Responding to negative feedback is never a barrel of laughs, but it’s a valuable source of information for your business. Check out our tips.
Automated customer service can be a great way to boost your customer experience, especially when it’s personalized. Here’s how to make the best of it.