5 Ways How to Improve Your E-Commerce Site
Explore 5 ways to improve your e-commerce website.
Why Do Brands Go Social?
Find out why brands go social, explore its main benefits and most common misconceptions.
6 Essential Characteristics of a Great Support Agent
Read all about the 6 essential characteristics every great support agent needs to have in order to do his job effectively.
Happy Customer Guidelines
Customer satisfaction is essential to every successful business. In this article, explore ways to make and keep your customers happy.
Benefits of Live Chat for Travel and Tourism
Explore the benefits live chat brings to the tourism and travel industry.
Intelligent Agents and Chatbots – A Guide
Find out all about intelligent agents and chatbots, their role and appliance in the business world with this short guide.
Skill Requirements For A Virtual Customer Service Job
Explore the definition of and requirements of virtual customer service jobs.
5 Essential Time Management Techniques
Your customers time is precious, so don’t waste it! Read about the 5 essential time management techniques in this article.
WordPress Live Chat – The Essential Guide
Wondering if your WordPress site would benefit from a Live Chat solution? Find out in this in-depth guide.
FAQ Page – The Perfect Way to Power-Up Your Business
Having an FAQ page offers a lot of benefits to your business. Explore them in this article and find out how to create a really good one for your website!
Phone Call vs. Chat – Is There a Winner?
Find out who wins in a modern-day race between a phone call and online website chat.
Facebook for Business – Using Messenger for Customer Service
To deliver a great customer experience in Facebook business, it’s important to understand why people go social.
Viber for Business – Connect with Your Customers
This article explores ways to leverage the power of Viber to connect with your customers, used as a strong support and business tool.
What are Widgets?
Find out everything about widgets and their use as a great customer service tool in this article.
6 Ways How to Boost Mobile Customer Service
Customers have the need to seek support in any part of the day. This article explores 6 ways how to boost mobile customer service!
Importance of Professional Email in Business Communication
Is the use of email in the center of your business life? Read all about its importance in business communication here.
Importance of Social Media Marketing for Business
Explore the importance of social media marketing for business, and find out why it’s more affordable than any other marketing tool.
10 Rules How to Boost Customer Service
Explore 10 essential customer service rules that you can use to do what matters – grow your business.
New Application Ideas – A Guide to Avoiding Mistakes
Find out which common mistakes to avoid while making a new app and how to keep users engaged once it’s finished.