Omnichannel & Live Chat

With the use of proactive chat, you’ll be the one reaching out instead of waiting for the customers to come to you. It’s time to be proactive and level up for more profit.

There’s no shortage of benefits that you can expect from implementing web chat features in your customer support strategy.

Welcome messages are a great opportunity to leave an amazing first impression on your customers. Here are some great examples you can learn from.

Omnichannel analytics is the starting point if you’re trying to optimize customer experience. Here’s everything you need to know about it.

Orchestration in omnichannel is the process of creating a personalized customer journey across different channels. Here’s how to do it right.

Live chat customer service has become a vital part of any business nowadays. Here’s how to make it memorable.

What do customer satisfaction and live chat implementation have in common? Take a look.

Omnichannel distribution unites multiple platforms in order to provide a seamless customer experience. Here’s how to do it right.

What does omnichannel have to do with ROI increase? Take a look.

Find out how silos affect the company and customers.

Omnichannel retailing is the customer experience digitally advanced society is looking for. Upgrade your omnichannel retail game!

The line between what customers do online and offline is blurring with the rise of the omnichannel experience. Find out how to build one!

eCommerce live chat is an important part of online shopping experience. Learn how live chat can help you drive better sales!

Learn everything about help desk through this software guide.

Learn how Omnichannel strategy benefits your company and how to develop it from the start.

Explore, manage and solve tickets using Paldesk.

Find out who wins in a modern-day race between a phone call and online website chat.

Explore the competitive advantages of using live chat to help your PrestaShop website.