A service level agreement is the backbone of good working relationships between companies and providers. Still sure you don’t need one? Let us reassure you.
Organizing a knowledge management system can seem like a lot of work, but it’s definitely worth it. Here are a few tips on how to make the most of it.
What are the possible ways you, as an entrepreneur, can help your team handle the crisis with finesse and without burning out? Here are some tips.
In this article, we are looking at some of the most vital components of setting up a social media customer service plan for a brand.
In this article, we will go through six AI trends to look forward in this 2020 as AI will change the face of customer support.
Building a great remote customer service team can save your business money, avoid wasting resources, and give employees the freedom they crave.
Let’s go over five reasons why customer segmentation is essential in order to provide the best omnichannel customer support.
Here are 6 key elements your customer service knowledge base should have in order for your customers to actually use it.
In search of great tips on how to provide excellent retail customer service? Take a look! P.S. Amazing examples included!
To keep customers happy, brands have to remain up to date with current customer service trends and predicted changes over the next 5 years.
Let’s take a look at the customer support best practices and a few ways how live chat and chatbots are changing customer interactions.
There are a variety of ways you can provide truly personalized customer service, and here are 6 of the best ways to do it.
When you’re wondering how to provide effective support for customers, it’s a good idea to look at the customer service evolution pattern.
Customer feedback can help companies create an amazing experience. Learn how you can stand out of the crowd with Paldesk tips!
Let’s discuss customer service metrics that will help to meet customer satisfaction, improve operational efficiency and business values.
Build a customer service strategy for digital natives to create a customer experience of the future.
Customer service training can help your company craft amazing customer-experience and become customer-centric. Learn how!
Customer service cyber security is becoming crucial. Customer support teams hold important information about users, learn how to protect it!
Canned responses can save up time and help you meet customer expectations, quickly and without a hustle. Set up your own!