Your customer support has a big impact on customer retention, and even minor improvements in customer retention can have a significant positive impact on your revenue.
Customer facing roles paired with strong, well-defined customer facing processes will help you create the right experience and provide the right level of customer support at every turn.
Internal customer service helps your company function smoothly and boost every department’s productivity. These internal customer service best practices will equip your employees to serve each other better.
Proactive customer service includes reaching out to your customers to improve their customer experience. Benefits for your business? Many – take a look.
Customer success reduces customer churn and increases upsell opportunities. Here are 7 tips that will help you increase it.
Customer service burnout is something that can cause great harm if you don’t recognize it. Here are a couple of tips on how to react and reduce it.
Setting and tracking customer service KPIs is a must in today’s competitive market. Check out which to follow to maintain a competitve advantage.
If you’re looking for the best customer service software, here’s a list that can help. Check out what we’ve singeld out for 2021.
CSAT is one of the most important metrics to measure customer satisfaction. Here’s everything you need to know about it.
Customer follow up is the most effective way to show to your customers that you care. Here are 5 strategies you can try out today.
CRM evolution has been taking many directions, depending on the technological innovations. What can we expect from customer service in the future?
Service excellence has become one of the imperatives of today’s business world. Here are a few tips to reach it.
CCaaS is a great way to build high-quality customer service flexibly and efficiently. Here’s everything you need to know about it.
Customer responsiveness can influence the success of your business and loyalty of your buyers. Are your customers heard and valued?
In this blog we go through the main responibilities of a customer service department and how to use them to boost your business. Take a look!
Having problems with measuring the efficiency of your customer support team? Try setting customer service goals!
Implementing a knowledge management system can be a real game-changer for your customer service. Check out why.
Have you already turned the focus of your business to customers? If not, here’s why you should do it.
There are so many ways you can use technology when talking to your customers. Here’s a list of some of them.