All Sales & Marketing User ExperienceOmnichannel & Live Chat Technology Customer ServiceProductivity
Sales & MarketingUser Experience
Omnichannel & Live Chat Technology
Customer Service Productivity All
9 Customer Service Success Essentials
Simply put, if you are not investing in customer service, you are waving goodbye to an inordinate amount of potential revenue.
How to Improve Your Customer Service on a Budget
Don’t forget to look into your customers’ feedback to gain clues on how to further improve your customer services as well!
How to Provide Efficient Customer Service?
Provide stellar treatment while still remaining cost-effective and efficient customer service following these tips!
Customer Relationship Management: How to Choose One?
The choice of a CRM-system is a long and hard process. Even if you think the first software you find suited, take your time to think if it is worth choosing it.
The Role of Customer Support in a Winning Sales Process
Work on creating open communication between all your departments and team members.
Software Support — Why Is It a Crucial Part of Customer Service?
Your customer support has a big impact on customer retention, and even minor improvements in customer retention can have a significant positive impact on your revenue.
Customer Facing 101: How to Make a Difference
Customer facing roles paired with strong, well-defined customer facing processes will help you create the right experience and provide the right level of customer support at every turn.
Internal Customer Service: Definition And Best Practices
Internal customer service helps your company function smoothly and boost every department’s productivity. These internal customer service best practices will equip your employees to serve each other better.
Benefits of Proactive Customer Service
Proactive customer service includes reaching out to your customers to improve their customer experience. Benefits for your business? Many – take a look.
7 Tactics You can Adopt Right Now to Increase Customer Success
Customer success reduces customer churn and increases upsell opportunities. Here are 7 tips that will help you increase it.
Customer Service Burnout: Obvious Signs Your CS Team Needs a Break
Customer service burnout is something that can cause great harm if you don’t recognize it. Here are a couple of tips on how to react and reduce it.
Important Customer Service KPIs You Should Know
Setting and tracking customer service KPIs is a must in today’s competitive market. Check out which to follow to maintain a competitve advantage.
Best Customer Service Software in 2021
If you’re looking for the best customer service software, here’s a list that can help. Check out what we’ve singeld out for 2021.
CSAT: A Guide to Measuring Customer Satisfaction
CSAT is one of the most important metrics to measure customer satisfaction. Here’s everything you need to know about it.
5 Customer Follow Up Strategies to Boost Your Customer Relations
Customer follow up is the most effective way to show to your customers that you care. Here are 5 strategies you can try out today.
CRM Evolution: The Future of Customer Service
CRM evolution has been taking many directions, depending on the technological innovations. What can we expect from customer service in the future?
How to Achieve Service Excellence?
Service excellence has become one of the imperatives of today’s business world. Here are a few tips to reach it.
What is Contact Center as a Service (CCaaS)?
CCaaS is a great way to build high-quality customer service flexibly and efficiently. Here’s everything you need to know about it.
9 Ways to Improve Customer Responsiveness
Customer responsiveness can influence the success of your business and loyalty of your buyers. Are your customers heard and valued?