CRM evolution has been taking many directions, depending on the technological innovations. What can we expect from customer service in the future?
Service excellence has become one of the imperatives of today’s business world. Here are a few tips to reach it.
CCaaS is a great way to build high-quality customer service flexibly and efficiently. Here’s everything you need to know about it.
Customer responsiveness can influence the success of your business and loyalty of your buyers. Are your customers heard and valued?
In this blog we go through the main responibilities of a customer service department and how to use them to boost your business. Take a look!
Having problems with measuring the efficiency of your customer support team? Try setting customer service goals!
Implementing a knowledge management system can be a real game-changer for your customer service. Check out why.
Have you already turned the focus of your business to customers? If not, here’s why you should do it.
There are so many ways you can use technology when talking to your customers. Here’s a list of some of them.
Customer acquisition is the process of bringing in new customers and clients to your business. Learn how to do it right.
Responding to negative feedback is never a barrel of laughs, but it’s a valuable source of information for your business. Check out our tips.
Automated customer service can be a great way to boost your customer experience, especially when it’s personalized. Here’s how to make the best of it.
A service level agreement is the backbone of good working relationships between companies and providers. Still sure you don’t need one? Let us reassure you.
Organizing a knowledge management system can seem like a lot of work, but it’s definitely worth it. Here are a few tips on how to make the most of it.
What are the possible ways you, as an entrepreneur, can help your team handle the crisis with finesse and without burning out? Here are some tips.
In this article, we are looking at some of the most vital components of setting up a social media customer service plan for a brand.
In this article, we will go through six AI trends to look forward in this 2020 as AI will change the face of customer support.
Building a great remote customer service team can save your business money, avoid wasting resources, and give employees the freedom they crave.
Let’s go over five reasons why customer segmentation is essential in order to provide the best omnichannel customer support.