How to Use Omnichannel Analytics to Optimize Customer Journey
Omnichannel analytics is the starting point if you’re trying to optimize customer experience. Here’s everything you need to know about it.
The Designer’s Guide to In-App Messaging
In-app messaging is great to keep your users engaged. Here are a couple of design tips that can increase its effectiveness.
Software Asset Management From Scratch: Definition and Best Practices
Software asset management enables businesses to have a better view over their software licences. Here’s everything you need to know about it.
How To Set a Marketing Budget for a Small Business
Setting a marketing budget is a difficult task, especially if you’re just starting a company. Here are a couple of tips to make it as easy as 1,2,3.
Important Customer Service KPIs You Should Know
Setting and tracking customer service KPIs is a must in today’s competitive market. Check out which to follow to maintain a competitve advantage.
Best Customer Service Software in 2021
If you’re looking for the best customer service software, here’s a list that can help. Check out what we’ve singeld out for 2021.
CSAT: A Guide to Measuring Customer Satisfaction
CSAT is one of the most important metrics to measure customer satisfaction. Here’s everything you need to know about it.
5 Customer Follow Up Strategies to Boost Your Customer Relations
Customer follow up is the most effective way to show to your customers that you care. Here are 5 strategies you can try out today.
Using A Keyword-Driven Content Strategy For SEO Growth
A keyword-driven content strategy brings new prospects to your website and ensures a steady SEO growth. Increase your traffic with these tips.
UX Research: Tools, Trends and Strategies
UX research is used to determine user needs and wants. Which tools, strategies and trends to follow? Take a look.
9 Principles of Effective Goal Setting
Goal setting is the starting point of any project. Here is what you need to pay your attention to if you’re aiming for success.
8 Rules of Good UI Design
Good UI design is all about matching user expectations. Here are some tips which will make your digital product resonate with the users.
8 Conversational Design Mistakes You Can Learn From
Conversational design refers to the way you talk to your customers. What are the most frequent mistakes you make along the way and how to correct them? Take a look.
How to Create a Value Ladder to Maintain Clients
Implementing a value ladder could improve your business’s bottom line while boosting customer value and retention. Here’s how to design it.
Why Should You Care About Social Selling?
Social selling is a great way to attract new customers and retain the existing ones. Let’s learn more about it.
Everything You Need to Know About Orchestration in Omnichannel Experience
Orchestration in omnichannel is the process of creating a personalized customer journey across different channels. Here’s how to do it right.
5 Reasons Engagement is Essential When Growing a SaaS Startup
Are you searching for ways how to make your Saas startup stand out in a competitive market? Here are a couple of tips.
5 Key Principles of Software Delivery
Software delivery is one of the key pain points for dev teams. These 5 principles will reduce costs, time and risks of software development.
9 Key Technologies That Enable Customer Data Analysis
Customer data analysis is what guarantees business success in the digital world. Familiar with the technologies behind it? Take a look.