Explore the pirate metrics that are bound to help understand your customers better.
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Explore the metrics that will let you measure your business success with ease.
Explore the importance of careful social media monitoring for your brand.
Explore the importance of WhatsApp for business purposes and a multitude of ways it can benefit your brand.
Explore the impact and importance of UX in all aspects of the digital world.
Take a look at the most popular WordPress plugins for user experience in 2018.
SaaS has never been a more popular choice for affiliate marketers! Read about its benefits and find out what makes a great affiliate program.
Find out all about affiliate marketing and ways to earn money in this article.
Find out why having an Instagram business profile is so important and stand out from the crowd.
This article explores the term emotional intelligence and it’s overall importance in the context of agent development.
Why should you be on Twitter, what to tweet about and how this affects to your business? Find out in our in depth Twitter for Business article.
Find out why brands go social, explore its main benefits and most common misconceptions.
Read all about the 6 essential characteristics every great support agent needs to have in order to do his job effectively.
Customer satisfaction is essential to every successful business. In this article, explore ways to make and keep your customers happy.
Explore the benefits live chat brings to the tourism and travel industry.
Find out all about intelligent agents and chatbots, their role and appliance in the business world with this short guide.
Explore the definition of and requirements of virtual customer service jobs.
Your customers time is precious, so don’t waste it! Read about the 5 essential time management techniques in this article.
WordPress Live Chat enables you to have real-time conversations with your customers while they’re on your website. Wondering if your business and WordPress site would benefit from a Live Chat solution? Read this in depth guide.
Having an FAQ page offers a lot of benefits to your business. Explore them in this article and find out how to create a really good one for your website!
Communicating via Viber, Twitter, Facebook, Skype – or just plain phone call? There have never been so many ways to get in touch with another human being, as chat is becoming the dominant communication channel.