Retention rate is highly affected by customer service. Here’s what you can do to provide amazing CS and keep your retention rates sky high.
Customer loyalty is the key to keep your business alive and kicking. Here are 8 strategies that will win your customers’ hearts.
Small business software can take your business to the next level. Here’s a list of 10 best ones to utilize in 2021 – take a look.
Lead qualification is the process in which you decide which leads are best for your business. Check out which analytics to use and how.
Proactive customer service includes reaching out to your customers to improve their customer experience. Benefits for your business? Many – take a look.
Customer success reduces customer churn and increases upsell opportunities. Here are 7 tips that will help you increase it.
Welcome messages are a great opportunity to leave an amazing first impression on your customers. Here are some great examples you can learn from.
Agile marketing gives you the oportunity to maximize your potential and change your business for the better. Here are its main principles.
Customer service burnout is something that can cause great harm if you don’t recognize it. Here are a couple of tips on how to react and reduce it.
Web analytics tools can help you track user behaviou, SEO efforts, website staistics or events. Here’s a selection of the best ones in 2021.
How to use an all-purpose live chat for lead generation and boost customer hapiness at the same time? Here are a few tips to help you out.
People management covers a set of procesess and skills which encourage better communication, productivity and employee engagement. Here are its essentials.
Sales prospecting is the process of identifying potential customers to reach out to generate new business. Here’s what you need to know about it.
Omnichannel analytics is the starting point if you’re trying to optimize customer experience. Here’s everything you need to know about it.
In-app messaging is great to keep your users engaged. Here are a couple of design tips that can increase its effectiveness.
Software asset management enables businesses to have a better view over their software licences. Here’s everything you need to know about it.
Setting a marketing budget is a difficult task, especially if you’re just starting a company. Here are a couple of tips to make it as easy as 1,2,3.
Setting and tracking customer service KPIs is a must in today’s competitive market. Check out which to follow to maintain a competitve advantage.
If you’re looking for the best customer service software, here’s a list that can help. Check out what we’ve singeld out for 2021.