Add Paldesk to Shopify store

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Add Paldesk to your Shopify store so your customers can reach out to you across multiple channels. Each customer will be recorded in your Paldesk account as a new contact, you can reply to their messages in real-time, or generate tickets. Read more about how you can install your Paldesk chat widget below!

How can I install the Paldesk chat widget on my Shopify store?

Follow the steps below to quickly install your chat widget on Shopify. 

Step 1: Log into your Paldesk account. Go to Administration > Embeddable elements > Website widget. Create and customize your chat widget or select a widget you would like to install and move on to the Install tab. 

Next, copy the code snippet from the Install tab. 

Code snippet chat widget

Image 1. Chat widget code snippet

Step 2: Log into your Shopify Store administration. Go to Online Store – Themes. Next, click on the Actions menu and select “Edit code“.

Paldesk Shopify edit code

Image 2. Paldesk Shopify edit code

Step 3: Under ‘Layout’, click on your theme file. Here’s what that should look like:

Shopify theme layout

Image 3. Shopify theme layout

Step 4. Paste the widget code snippet you copied from your Paldesk administration into your site’s HTML code.  Make sure to paste it anywhere inside the BODY element (after <body> and before the </body> tag) and save changes.

Paldesk code snippet in Shopify

Image 4. Paldesk code snippet in Shopify

And that’s all you need to install Paldesk on your Shopify store! Now your customers will be able to reach you via live chat, or other channels you’ve added to your widget.


Image 5. Shopify store with Paldesk chat

If you come across any issues, reach out to us via live chat at or email us at We’ll be more than happy to help you set things up!

Add Paldesk to Shopify store was last modified: April 15th, 2021 by Suzana
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